Refund policy

1. No Returns or Refunds

We do not accept returns or offer refunds for change of mind, personal preference, or incorrect orders placed by customers.

2. Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact us within 24 hours of delivery with a clear, uninterrupted unboxing video and clear photos. We will review the issue and assist you with a suitable resolution.

3. Issues Not Considered Damage

Stones that come loose and fall inside the jewellery setting or slightly bent earring stems that can be easily fixed will not be considered as product damage and will not be eligible for a refund.

4. Refund Processing

If the damage is clearly captured in the unboxing video and verified by EarAholic, the refund will be initiated within 48 hours of confirmation.

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